Frequently asked Questions

Finding a ride is easy: Use our search form or browse the locations from A-Z. There you'll find all current ride offers with prices, departure times, and important details.

Costs usually range between R3 and R6 per kilometer. Some examples:

• Johannesburg - Durban (560 km): about R1,200-1,800
• Cape Town - Port Elizabeth (770 km): about R1,600-2,400
• Pretoria - Bloemfontein (460 km): about R1,000-1,500

You'll save money compared to both bus travel and the costs of driving your own car (fuel plus toll fees).

UbuntuRide places the highest priority on passenger safety:

• Drivers are registered with us
• You can request the vehicle's license plate number in advance through our messaging system
• Female passengers can specifically search for female drivers

Most rides lead to great experiences and sometimes even new friendships.

Here's how to secure your ride:

• Call the driver at the provided numbers
• Introduce yourself briefly and mention the date and route
• Clarify important details like meeting point and whether you can bring luggage and how much

Tip: The earlier you inquire, the better your chances of getting a seat.

These points are particularly important:

• Exact meeting point and time
• Your luggage (type and amount)
• If you're bringing a pet (must be discussed in advance!)
• When and how the fare will be paid
• Phone numbers in case of delays

This depends on the available space in the car. Important luggage rules:

• Inform the driver about your luggage in advance
• A normal suitcase or backpack is usually fine
• For bulky items (e.g., bicycles), always ask beforehand
• Remember: Other passengers will have luggage too

This checklist will help you prepare:

• Charge your phone and save the driver's number
• Have trip details printed or readily available
• Bring the exact fare
• Plan enough time to reach the meeting point

If you realize you'll be late:

• Inform the driver as early as possible
• Estimate how many minutes you'll be delayed
• Stay reachable
• Keep the driver updated about your location

For a pleasant journey for everyone:

• Ask before eating or drinking in the car
• Respect the driver's rules (e.g., music, smoking)
• For longer trips: discuss breaks together
• Be considerate towards all passengers

Don't panic! Here's what to do:

• Contact the driver directly using their saved number
• Describe exactly what you forgot and where it might be
• Discuss how you can get your items back

Tip: Always check your seat and the floor area before getting out - especially during night rides!

With UbuntuRide, you can share your travel costs and find pleasant company for your journey:

• Create a free ride offer using the ride form
• Specify how many seats you're offering
• Enter start, destination, and possible stops
• Set a fair price per person

Your offer will then automatically be shown to all matching passengers.

A fair price is crucial for successful ride sharing. Here's how to find the right balance:

• The typical range is R3-6 per kilometer per person
• The total amount from all passengers should not exceed your actual costs

This depends on your car and preferences:

• 2-3 passengers are optimal for most cars
• With 4 passengers, the back seat can get crowded
• Remember to consider space for luggage

Important: Inform your passengers in advance if three people would need to sit in the back seat.

These details make your offer particularly appealing:

• Describe your car (comfort, space, features)
• Specify if smoking is allowed
• Mention if you play music and what kind
• List possible stops along the way

Good communication is key for a relaxed journey:

• Respond promptly to inquiries
• Clarify important details like luggage and meeting point
• Exchange phone numbers for the day of travel
• Confirm bookings through our system in writing

Good meeting points include:

• Train stations or central taxi ranks
• Large shopping centres with good public transport access
• Well-known, easy-to-find locations
• Places with short-term parking options

For a smooth start:

• Be punctual at the agreed meeting point
• Keep your phone handy
• Verify you're picking up the right person
• Handle payment right away

If you're running late: Inform your passengers promptly and stay reachable.

These points help create a good atmosphere:

• Keep your car clean and well-ventilated
• Drive carefully and follow traffic rules
• Take regular breaks during longer trips
• Respect if someone prefers not to chat

You have several options:

• Right when passengers get in (safest option)
• During a break
• Upon arrival (only with trusted passengers)

Tip: Specify payment terms in your listing to avoid misunderstandings.

Key insurance information:

• Your passengers are covered by your compulsory third-party motor vehicle insurance
• Insurance coverage applies to all registered passengers
• Taking passengers for cost-sharing is legally acceptable in South Africa

Important: The total fare must not exceed your actual costs - otherwise, you may be operating as an unlicensed public transport service, which could affect insurance coverage.

Keep these points in mind:

• Your car must be roadworthy with valid license disc and insurance
• You need a valid South African driver's license
• Only drive when well-rested and sober
• Follow all traffic rules and speed limits
• Never transport more people than you have seats and seatbelts for